Your IT department, without building one from scratch.

Hiring dedicated IT staff involves more than a salary. Recruitment, benefits, training, support tools and coverage during time off all contribute to the cost. Outsourcing to IronPoint gives your business a way to manage daily technology needs without taking on every part of building and maintaining an internal IT department.

We can manage user support, computers, servers, networks, Microsoft 365, cloud services, security and backup oversight under an agreed service plan. You gain a point of contact for daily issues and a partner for technology planning as the business grows. This can reduce staffing overhead and make support spending easier to plan; the savings depend on your environment and required coverage.

How we help

Day to day IT management

Help desk support, device administration, user onboarding and routine technology maintenance.

Infrastructure and security

Management of agreed servers, networks, cloud systems, endpoint protection and backup activities.

Vendor coordination

Help manage technology suppliers, service issues, renewals and equipment requirements.

Planning and cost control

Prioritize upgrades, review recurring technology needs and align the service scope with your budget.

To understand the everyday support included in an outsourced arrangement, explore our managed IT support services covering users, devices, maintenance and technology coordination.

What to expect

We review your users, devices, applications, locations and current support costs. We then define the responsibilities, service coverage and exclusions, including how projects and licenses are charged. During transition, we document access and key systems, agree on escalation contacts and introduce your staff to the support process. Remote support and onsite availability are arranged around your requirements and location.

Common questions

Can IronPoint replace the need to hire dedicated IT staff?

For businesses whose IT needs fit an outsourced service model, yes. IronPoint can act as the external IT department. If you have specialized requirements or existing staff, we can share responsibilities and support them instead.

How much could we save?

The comparison depends on your staffing costs, number of users, systems and required coverage. We can review these with you and propose a service scope so you can compare the total cost of internal staffing with outsourcing.

Do we lose control of our technology?

You retain business decisions and approval of the agreed scope. We establish responsibilities, access arrangements and communication so your team knows how IT is being managed.

What should we compare in an IT outsourcing quote?

Compare the users and systems covered, support hours, onsite arrangements, response commitments, security and backup responsibilities, and charges for projects or licenses. Also confirm how onboarding, documentation, account ownership and a future provider transition would be handled.

IT Outsourcing